CU NextGen is a fast-growing FinTech company with a mission to put credit unions in control of their member and employee experiences. We provide a guided approach as our clients explore robotic process automation (RPA), automated workflows, interface improvements, and other innovative and transformational projects. As we grow, we are looking to add Subject Matter Experts to our team, specifically in the area of Payments and Card Services.
As a Credit Union Account Expert, you will be responsible for building lasting relationships with clients that lead to long-term partnerships and successes. You will serve as a liaison between the credit union and CU NextGen’s development team, strategizing with clients while ensuring projects are moving forward on a path to success.
The Account Expert will be responsible for a portfolio of credit unions as either the primary contact or the secondary contact. The Account Expert will be involved in the credit union’s routine project calls and status updates. This role will coordinate with a Client Engagement Manager to conduct monthly or quarterly strategy calls with the credit union leadership.
The Account Expert will closely monitor the progress of each credit union in their portfolio and will make suggestions and/or escalate concerns to ensure success. The Account Expert will serve as a Subject Matter Expert and will leverage their experience to provide recommendations to clients, and will have the opportunity to use their experience internally as it relates to CU NextGen’s strategic goals.
CU NextGen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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