This is another strategic Credit Union specific platform that we are working on, to address the key challenges that Credit Unions face today in authenticating Members calling into the Contact Center, and/or interacting with the Credit Unions online and through other digital channels. The COVID-19 situation is going to accelerate the need for Credit Unions to engage more actively with Members through Digital channels, and solving the Member Authentication issue to reduce fraud is critical going forward. Our current initiative is in two specific areas, one is to authenticate and identify Members through nextgen Voice Biometrics and the second is to authenticate and identify Members through Face Biometrics. The Biometric authentication option will reduce the stress levels of frontline staff, who currently are stressed about accurately identifying and authenticating Members, to instead focus on delivering the great Member Experience that Credit Unions are known for. This module is also being designed as a loosely coupled module to ensure it can plug and play with the existing digital solutions that the Credit Unions already have in play.
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