Powering Credit Union Efficiency with BPO | Interview with Shane Hoyle, President & CEO of SCCU Discover how SCCU’s partnership with CU NextGen led to the creation of Nextly, elevating member experience and easing operational demands through BPO services—shared by President & CEO Shane Hoyle.
Nextly Transforms Member Engagement at SCCU | Daniel Bryant, VP at Space Coast Credit Union Listen to Daniel Bryant, Vice President the Member Service Center at Space Coast Credit Union, discuss how a phased digital banking rollout empowered members to influence the product—and delivered meaningful improvements along the way.
CU NextGen Acquires Constellation Digital Partners to Expand Digital Banking Innovation for Credit Unions CINCINNATI, OH — [December 31st, 2025] — CU NextGen, a leading credit union service organization (CUSO) providing digital banking, award winning CRM, automation, as well as operational solutions and services to credit unions nationwide, today announced it has acquired Constellation Digital Partners, a credit-union-owned digital banking platform focused on collaboration, shared innovation, and member-centric digital experiences. This strategic acquisition brings together two organizations deeply rooted in the credit union movement, with a shared commitment to customizability, collaboration, and long-term success for credit unions of all sizes. With this acquisition, CU NextGen now supports more than 90 credit unions nationwide, helping them design, customize, and evolve digital experiences that reflect their unique members, markets, and strategies. A Stronger Future for Credit Unions For Constellation Digital Partners’ participating credit unions, this acquisition ensures continuity of service, ongoing platform support, and accelerated innovation. CU NextGen will assume responsibility for the Constellation digital banking platform and its participating credit unions, providing enhanced operational support and access to CU NextGen’s broader ecosystem of solutions and services. “Constellation was built by credit unions, for credit unions, and that philosophy aligns perfectly with CU NextGen,” said [Kent Zimmer, CEO, CU NextGen.] “By bringing Constellation into the CU NextGen family, we’re ensuring participating credit unions have a stable, forward-looking partner that will continue to invest in the platform, listen to their needs, and evolve the digital experience without disruption.” CU NextGen believes that your members aren’t generic, so your digital banking shouldn’t be either. Digital banking should adapt to each credit union’s strategy — not force credit unions into one-size-fits-all experiences. Expanding Capabilities Through a Unified Platform Vision CU NextGen’s digital banking platform, Nextly, is built on a highly customizable, no-code foundation that allows credit unions to tailor their digital experience without long development cycles or vendor lock-in. The acquisition of Constellation Digital Partners further expands CU NextGen’s reach, to support credit unions with: Ongoing digital banking support and platform stability Expanded customization and configurability A roadmap driven by real credit union needs Seamless integration with automation, CRM, data, and operational tools Built for Credit Unions who expect more Participating Constellation credit unions will benefit from CU NextGen’s proven approach to rolled conversions, minimal disruption, and collaborative planning, ensuring a smooth transition and clear path forward. “We are excited to now be part of Nextly (Digital Banking provided by CU NextGen) and to continue to expand our online and mobile banking experience for our members. CU NextGen has been an important partner with Meritrust Credit Union, and we look forward to developing even more innovative solutions together.” [James Nastars, CEO, Meritrust Credit Union] Commitment to Credit Union Collaboration Constellation’s mission has always been about shared innovation and collaboration across credit unions. CU NextGen brings the scale, technical flexibility, and operational depth needed to carry that mission forward and expand what’s possible for participating credit unions. CU NextGen is excited to work closely with Constellation credit unions to understand their priorities, align future enhancements with their strategic goals, and ultimately increase member experience nationwide. About CU NextGen CU NextGen is more than just a technology provider—they are a strategic partner committed to your long-term success. CU NextGen is at the forefront of transforming the credit union landscape by providing a suite of tools such as Robotic Process Automation, CRM, Digital Banking, Online Account Opening, Contact Center, Lending Platforms, Staff Augmentation and Business Process Outsourcing, all designed to streamline operations, enhance member experiences, and drive growth. CU NextGen doesn’t follow digital banking trends. They build what comes next—together with credit unions. About Constellation Digital Partners Constellation Digital Partners is a credit-union-owned organization focused on advancing digital banking through collaboration and shared innovation. By bringing credit unions together around a common digital platform, Constellation has supported the development of modern, member-centric digital experiences tailored to the needs of cooperative financial institutions.
CU NextGen and Fintech Insights: From Insights to Credit Union Innovation How do credit unions turn competitive intelligence into real digital transformation? In this video, FinTech Insights and CU NextGen show how Space Coast Credit Union uses data, UX scoring, and no-code customization to build a digital banking experience that truly reflects their strategy and their members’ needs.
Build Vs. Buy? Why Credit Unions Deserve Both In boardrooms and strategy sessions across the credit union industry, one debate resurfaces again and again: Should we build the technology we need, or should we buy an existing solution? Both paths have merit—but both also come with limitations. Building allows for deep customization but demands time, talent, and resources that are often stretched thin. Buying offers speed and proven reliability, but can lock credit unions into rigid platforms that don’t adapt easily to evolving member needs. At CU NextGen, we believe credit unions should not have to choose. We collaborated with Members Development Company (MDC), to gather insights on building vs. buying, and what is best for credit unions and their futures. The Case for Building Building your own solution offers distinct advantages: Control over every feature, function, and user experience. Customization tailored precisely to your credit union’s strategy, culture, and member needs. Ownership of your technology roadmap and data — without relying on vendor priorities. When you build, you create solutions that reflect your processes, your member journey, and your priorities. The result is something uniquely yours. But building comes at a cost. What starts as a promise of flexibility can become a drain on budgets and bandwidth The Case for Buying Buying an established solution delivers immediate benefits: Speed to market with prebuilt functionality. Stability backed by a vendor’s expertise. Predictability in implementation and support. But buying also introduces limitations. Off-the-shelf software can feel one-size-fits-all. Customization requests often lead to long queues, higher costs, or simply the word “no.” What you gain in efficiency, you sometimes lose in agility. Dustin Binns, Partnership Manager at MDC, shared his thoughts on buying: “When it comes to strategic importance, buying can absolutely be the right solution—especially when the product is purpose-built for credit unions. However, where the real opportunity lies is in the partnership. The most valuable platforms are those that solve 95% of common challenges out of the box, and then work collaboratively with credit unions to address the remaining 5% that are unique to their goals and use cases.” The CU NextGen Approach: Build and Buy What if your credit union didn’t have to compromise? CU NextGen’s suite of products—including Nextly Digital Banking, CRM/MRM, AppForms, and more—gives you a strong, tested foundation to start from. But where we differ is in what happens next: Our proprietary no-code platform puts customization directly in your hands. That means you can begin with a reliable, out-of-the-box product and then tailor it, extend it, and innovate on it to fit your credit union’s exact needs—without waiting on vendor roadmaps or costly custom dev cycles. Want to change workflows? You can. Need to adjust a form or create new automation? It’s in your control. Looking to integrate a new tool or member experience? You can move at the speed of your vision. The result is not “build or buy,” but build on what you buy. Why It Matters for Credit Unions Credit unions thrive on personal connection, and technology should reflect that. Members expect experiences that feel seamless, intuitive, and uniquely tailored—whether they’re opening an account, checking a balance, or applying for a loan. CU NextGen ensures that technology supports your strategy instead of limiting it. With our platform, credit unions can: Start fast with proven solutions. Stay agile with no-code customization. Scale with confidence, knowing innovation is always within reach. Conclusion: A Better Way Forward The build vs. buy debate assumes credit unions must choose between two imperfect options. CU NextGen is proof they don’t. By combining a powerful suite of digital tools with a no-code platform for customization, we empower credit unions to launch faster, adapt quicker, and deliver experiences that truly put members first. “When you build, you have the ability to embed your credit union’s strategy and culture directly into the product—you gain full control over the experience and get exactly what you need. But building isn’t always the fastest or most cost-effective route. The inverse—buying—lets you leverage speed, scale, and proven expertise. Why reinvent what already works when you can buy into innovation that’s been tried, tested, and refined by other credit unions? With CU NextGen, you don’t have to choose. You can buy what’s strategic and build what accelerates your roadmap.” –Ethan Cunningham, Chief Strategy Officer at MDC In other words: Build. Buy. And thrive. [maxbutton id=”1″ ]
Increasing Efficiency While Reducing Costs with Business Process Outsourcing- Ann Roberts, VP Payments & Loss Prevention- SCCU Ann Roberts, VP, Payments & Loss Preventions at Space Coast Credit Union shares how they utilize Business Process Outsourcing to streamline efficiency while staying focused on their strategy.